Episode Summary
On today’s episode, we dig into why we need complex models to explain simple work.
Episode Notes
We use the paper, Analysing Human Factors and Non-Technical Skills in Offshore Drilling Operations Using FRAM, in order to frame our discussion of this topic.
Please let us know if you have any experience with FRAM or similar models. We’d love to hear your feedback.
Topics:
- Using FRAM.
- Vulnerable Systems Syndrome.
- STAMP diagrams.
- How the researchers collected their data.
- Functions that are common and functions that are outliers.
- The benefits of implementing a FRAM model.
- Conclusions drawn by the research paper.
Quotes:
“Every function of a system is a hexagon and every vertex of that hexagon stands for a different way that, you know, this function can be connected with the next function.”
“The authors say that the interviews had just one question, which was ‘how do you perform your job?”
“What I like about the use of a FRAM model would be, I think it will allow organizations to narrow that gap between work as imagined and work as done.”
Resources:
França, J. E., Hollnagel, E., dos Santos, I. J. L., & Haddad, A. N. (2020). Analysing Human Factors and Non-Technical Skills in Offshore Drilling Operations Using FRAM (functional resonance analysis method). Cognition, Technology & Work, 1-14.