Guiding
See how our other services could benefit your business
Enabling
Learning
Moving from Managing Competency to Making Sense of Normal Work.
→ Learning Teams
→ Learning from Incidents
→ Human & Organizational Performance
Reimagining how organizations learn from incidents and normal work
We provide processes to enhance organizational learning from incidents (i.e. that which does not go well), training in the deployment of learning teams to learn from normal work (i.e. that which goes well) and guidance on enhancing human performance. These Learning services enable your organization to harness innate human curiosity to inquire deeply to learn about and improve business processes towards excellence in organizational and human performance.
Case Studies
AusNet Services
An electricity distributions company wanted to review their approach to documenting, communicating, and maintaining their work practices documents. Through a Forge Works partnership a strategic review into how work practices were accessed and updated was conducted to provide insights into the key strengths and weaknesses of the work practices and a strategic roadmap for the future.
Essential Energy
A large and diverse energy distribution business, wanted to improve their learning from incidents. Through a Forge Works partnership a review of the company’s incident investigation maturity was undertaken to identify improvement opportunities relating to causal analysis, operational learning (about operations-specific processes) and organizational learning (about broad business processes) to prevent incident recurrence.
Newcrest Mining
One of the world’s largest gold mining companies, with mines in four countries, wanted to improve their learning from incidents. Through a Forge Works partnership a review of the company’s incident investigation maturity was undertaken to identify improvement opportunities relating to causal analysis, operational learning (from proximal causes relating to technical and behavioral contributors) and organizational learning (from distal causes relating to business processes and historical decision-making) to prevent incident recurrence.
